Consumer Protection

2019-35

• §1 — Short title, extent, commencement and application.
• §10 — Establishment of Central Consumer Protection Authority.
• §100 — Act not in derogation of any other law.
• §101 — Power of Central Government to make rules.
• §102 — Power of State Government to make rules.
• §103 — Power of National Commission to make regulations.
• §104 — Power of Central Authority to make regulations.
• §105 — Rules and regulations to be laid before each House of Parliament.
• §106 — Power to Remove Difficulties.
• §107 — Repeal and savings.
• §11 — Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners.
• §12 — Vacancy, etc., not to invalidate proceedings of Central Authority.
• §13 — Appointment of officers, experts, professionals and other employees of Central Authority.
• §14 — Procedure of Central Authority.
• §15 — Investigation Wing.
• §16 — Power of District Collector.
• §17 — Complaints to authorities.
• §18 — Powers and functions of Central Authority.
• §19 — Power of Central Authority to refer matter for investigation or to other Regulator.
• §2 — Definitions.
• §20 — Power of Central Authority to recall goods, etc.
• §21 — Power of Central Authority to issue directions and penalties against false or misleading advertisements.
• §22 — Search and seizure.
• §23 — Designation of any statutory authority or body to function as Central Authority.
• §24 — Appeal.
• §25 — Grants by Central Government.
• §26 — Accounts and audit.
• §27 — Furnishing of annual reports, etc.
• §28 — Establishment of District Consumer Disputes Redressal Commission.
• §29 — Qualifications, etc., of President and members of District Commission.
• §3 — Central Consumer Protection Council.
• §30 — Salaries, allowances and other terms and conditions of service of President and members of District Commission.
• §31 — Transitional provision.
• §32 — Vacancy in office of member of District Commission.
• §33 — Officers and other employees of District Commission.
• §34 — Jurisdiction of District Commission.
• §35 — Manner in which complaint shall be made.
• §36 — Proceedings before District Commission.
• §37 — Reference to mediation.
• §38 — Procedure on admission of complaint.
• §39 — Findings of District Commission.
• §4 — Procedure for meetings of Central Council.
• §40 — Review by District Commission in certain cases.
• §41 — Appeal against order of District Commission.
• §42 — Establishment of State Consumer Disputes Redressal Commission.
• §43 — Qualifications, etc., of President and members of State Commission.
• §44 — Salaries, allowances and other terms and conditions of service of President and members of State Commission.
• §45 — Transitional provision.
• §46 — Officers and employees of State Commission.
• §47 — Jurisdiction of State Commission.
• §48 — Transfer of cases.
• §49 — Procedure applicable to State Commission.
• §5 — Objects of Central Council.
• §50 — Review by State Commission in certain cases.
• §51 — Appeal to National Commission.
• §52 — Hearing of appeal.
• §53 — Establishment of National Consumer Disputes Redressal Commission.
• §54 — Composition of National Commission.
• §55 — Qualifications, etc., of President and members of National Commission.
• §56 — Transitional provision.
• §57 — Other officers and employees of National Commission.
• §58 — Jurisdiction of National Commission.
• §59 — Procedure applicable to National Commission.
• §6 — State Consumer Protection Councils.
• §60 — Review by National Commission in certain cases.
• §61 — Power to set aside ex parte orders.
• §62 — Transfer of cases.
• §63 — Vacancy in office of President of National Commission.
• §64 — Vacancies or defects in appointment not to invalidate orders.
• §65 — Service of notice, etc.
• §66 — Experts to assist National Commission or State Commission.
• §67 — Appeal against order of National Commission.
• §68 — Finality of orders.
• §69 — Limitation period.
• §7 — Objects of State Council.
• §70 — Administrative control.
• §71 — Enforcement of orders of District Commission, State Commission and National Commission.
• §72 — Penalty for non-compliance of order.
• §73 — Appeal against order passed under section 72.
• §74 — Establishment of consumer mediation cell.
• §75 — Empanelment of mediators.
• §76 — Nomination of mediators from panel.
• §77 — Duty of mediator to disclose certain facts.
• §78 — Replacement of mediator in certain cases.
• §79 — Procedure for mediation.
• §8 — District Consumer Protection Council.
• §80 — Settlement through mediation.
• §81 — Recording settlement and passing of order.
• §82 — Application of Chapter.
• §83 — Product liability action.
• §84 — Liability of product manufacturer.
• §85 — Liability of product service provider.
• §86 — Liability of product sellers.
• §87 — Exceptions to product liability action.
• §88 — Penalty for non-compliance of direction of Central Authority.
• §89 — Punishment for false or misleading advertisement.
• §9 — Objects of District Council.
• §90 — Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant.
• §91 — Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods.
• §92 — Cognizance of offence by court.
• §93 — Vexatious search.
• §94 — Measures to prevent unfair trade practices in e-commerce, direct selling, etc.
• §95 — Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants.
• §96 — Compounding of offences.
• §97 — Manner of crediting penalty.
• §98 — Protection of action taken in good faith.
• §99 — Power to give directions by Central Government.